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Postal Information Postal Information

Postage and Handling within Australia
(An email will be sent for freight costs for all overseas orders)

Our products are delivered by Australia Post by standard mail. Customers may choose whether orders are sent via standard, Express or registered post.

Express Post is available on request but please note that Taree is outside the next day delivery area. However Express post delivery is still prompt and mail is tracked.

Registered post which is tracked is advisable for large orders. Registered Post offers proof of posting, signature on delivery, numbers for tracking and compensation for loss or damage up to $100. Extra insurance can be arranged for orders over $100, please contact us if you require extra insurance.

Creative Cottage Crafts is not responsible for parcels lost or damaged after despatch.
Please contact Australia Post for their terms and conditions regarding the delivery of goods.

Please indicate on order form if you wish your order to be sent Express or registered, otherwise your order will be sent by standard post.

Freight costs are not included in your check out total; once your order is ready for post we will advise you of postal costs and the final total of your order. We will also advise you when your order has been posted.

    Standard Post (most not traceable)
    Providing stock fits in the Australia Post satchel and within the dimensions 40cm X 31cm.
  • Up to 125 grams $3.00
  • Over 125 grams and up to 250 grams $4.00
  • Over 250 grams and up to 500 grams (flat envelope) $5.50
  • Over 250 grams and up to 500 grams (satchel/parcel) $8.75
  • Over 500grams and up to 3 kg $13.50

  • We will contact you if your order is over 3 kg &/or does not fit in a satchel for approval before confirming and posting your order.
    Express Post (which is traceable)
  • Under 500grams envelope $8.00
  • Under 500grams satchel $11.00
  • Over 500grams and up to 3 kg satchel $15.50
  • Over 3 kg and under 5 kg $24.90
  • Registered Post (which is traceable and advisable for large orders).
    An extra $3.70 will be added to your order at your request; this covers insurance to the value of $100.
    Orders over $100 in value are an additional $1.50 per $100 plus the $3.70 charge.

Unavailable Stock
You can choose to backorder if goods are not available at the time of your order. You will receive an email or phone call when backordered stock arrives and standard postage charges will apply when the goods are sent.
If you choose not to backorder, you will be advised of goods not available and to reorder at a later date if you still require the goods.

No goods will be sent until payment has been received. If payment is not received within 10 days, your order will be cancelled. Payment can be made by credit card, direct deposit, or money order (no personal cheques please). Members of our Card Design of the Month please quote File Number so we can record order information on your ledger file. Please provide your name and order number with your payment so we can identify your order and send your goods to you. Please note online orders will not be sent with Card Design of the Month kits.

Returns Policy
Any goods to be returned must be returned within 28 days of despatch. Please contact us before returning any goods for a returns authority number, whether products are faulty or the product is not what you expected it to be.

Products must be in original condition, opened and damaged packaging is not acceptable.

If the product has a defect, we are happy to pay the return postage.

If you wish to exchange or return a product that is not faulty, freight charges will apply.

Rates are based on Australia Post postal services together with packaging prices and are therefore subject to change without notice.
The above policies may be subject to change if necessary.


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Contact Information
Creative Cottage Crafts
PO Box 4002
Taree DC
NSW 2430
Ph: 02 6552 1843
Int Ph: 612 6552 1843
Fax: 02 6552 1846
Int Fax: 612 6552 1846

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