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Shop Help Shop Help
We have provided the following information to help you navigate our site.
If you have any problems finding stock please click on our Contact Us and let us know.
Thanks.


  1.  Why are my shopping quantities not registering in the shopping cart?
  2.  How can I make the image larger? I have clicked on it and nothing has happened.
  3.  Why donít the images appear immediately on some pages?
  4.  Why is there no opportunity to ďadd to cartĒ on each product?
  5.  What is the discount for the peel off stickers?
  6.  Are you going to use PAYPAL for payments?
  7.  Why is there an option box on all the sticker peel offs when many stickers only have one colour available?
  8.  How do I order a product where I can't find a quantity box to click on?
  9.  I want to order a particular product and there is no price or quantity box, what does this mean?
  10.  Why do the stock images look distorted?
  11.  How do I pay for my order online?
  12.  When is my credit card charged?
  13.  What are my payment options?
  14.  How do I find the product /s I want?
  15.  What do I do if I have ordered incorrectly?
  16.  What if I donít want to order on-line?
  17.  Is it safe to give my credit card details over the internet?
  18.  How come my shopping cart has products in it that I haven't ordered?
  19.  What happens if I need a refund?
  20.  What happens when my order has arrived damaged?
  21.  Why am I having trouble opening my account and/or logging in?

  1.  Why are my shopping quantities not registering in the shopping cart?
    You must enter quantities into the "add quantities to cart" button located at the top or bottom of each page. Each product page must have the quantities added to the cart before going to another product page.

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  2.  How can I make the image larger? I have clicked on it and nothing has happened.
    When you place your mouse cursor on the image, a magnified image should appear automatically. If this hover function is not working on your computer. You may have old software. If this is a problem, please contact us.

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  3.  Why donít the images appear immediately on some pages?
    For ease of shopping, all of our products in each category are displayed on one page and this takes time to load. This will save you lots of time as you donít have to move between pages or remember which page a product is on.

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  4.  Why is there no opportunity to ďadd to cartĒ on each product?
    We have streamlined your shopping experience by removing the time going back and forward to your shopping cart with each product selected. You can check your purchases after you have finished in the category (which is on one page).

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  5.  What is the discount for the peel off stickers?
    The glitter and holographic stickers are priced at $2.75 each. If you purchase 4 or more of these stickers assorted , the price is $2.50 each. This is a discount of 25 cents per sticker if you purchase 4 or more. All of the other peel off stickers are priced at $2.50 each. If you purchase 5 or more of these stickers assorted, the price is $2 each. This is a discount of 50 cents per sticker if you purchase 5 or more.

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  6.  Are you going to use PAYPAL for payments?
    We will be considering PAYPAL in the possible future.

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  7.  Why is there an option box on all the sticker peel offs when many stickers only have one colour available?
    This has been included as stickers these days are available in so many colours. We do not carry ALL COLOURS available for a lot of the stickers we sell. At the craft shows we get many customers asking for the gold sticker that is stuck in our display books which states we have gold but the question is "can I have that gold one in silver please"? The option box states the only colour or colours we sell for that particular sticker.

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  8.  How do I order a product where I can't find a quantity box to click on?
    Some products in What's New do not have a quantity option box as the product displayed has instructions as to where to find that product category on the site. Also amongst our product categories, sample ideas are displayed which are not for sale, hence no quantity box.

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  9.  I want to order a particular product and there is no price or quantity box, what does this mean?
    It means that we are currently having problems getting the stock and that we do not wish to remove the product from the site as we are still trying to get the stock back in. This happens when so many products come from overseas.

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  10.  Why do the stock images look distorted?
    Please check that you do not have the zoom level on your computer over 100%. We have found it best to stay with 100% for clarity.

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  11.  How do I pay for my order online?
    Click on add to cart for each product you require and when you have finished shopping go to your shopping cart where you will see your order. On the top right you will see your shopping cart with the details & total of products placed into cart. This will change each time a product is placed in the cart. Click on the arrow next to shopping cart to view what is in your cart where you can remove products if you have made a mistake. You can change your order by removing or adding to the cart. Go to the checkout to finalise your shopping. You will now have to log in if you are a new member or an existing member if you havenít logged in. Follow the prompts to take you to the delivery & payment information and any special instructions you may have. Once this is finished all you have to do is wait for the postman

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  12.  When is my credit card charged?
    When your order is ready for post we will charge your card through our secure server who uses the latest technology to encrypt your details.

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  13.  What are my payment options?
    Orders can be done online through our secure shopping cart system using your credit card. Orders can also be emailed phoned or mailed to us if you prefer not to use our online service. Please ring or email us for other options. mail@creativecrafts.com.au or (02) 6552 1843

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  14.  How do I find the product /s I want?
    Click on the product categories to see our range of products. You can either browse through the categories or click on the site map which is located to the right of your screen in the Contact Us section.

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  15.  What do I do if I have ordered incorrectly?
    Ring us immediately so we can assist you with your problem. If your order has been dispatched we cannot change or cancel the order.

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  16.  What if I donít want to order on-line?
    Orders can be e-mailed, phoned or mailed to us if you prefer not to use our online service. Just be sure to carefully record the category, name, and number of the products you would like to purchase. Phone: (02) 6552 1843 Fax: (02) 6552 1846 Post: PO Box 4006, Taree DC, 2430 Email: mail@creativecrafts.com.au

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  17.  Is it safe to give my credit card details over the internet?
    Yes, your card will be charged through our secure server who uses the latest technology to encrypt your details.

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  18.  How come my shopping cart has products in it that I haven't ordered?
    If you place products in your cart and then do not purchase or remove them from the cart, the products will still be in your cart when you next log in and start shopping. Follow the prompts in your shopping cart to remove if you do not want the products.

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  19.  What happens if I need a refund?
    Please contact us on (02)65521843 to discuss your options.

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  20.  What happens when my order has arrived damaged?
    Please read our postal information to the right of your screen. Creative Cottage Crafts is not responsible for lost or damaged goods after despatch as all care will be taken in packing your order. Please contact Australia Post.

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  21.  Why am I having trouble opening my account and/or logging in?
    Please contact us so that we can check our data list as we have in the past found that folk have typed incorrect email addresses when opening an account, hence not being able to log in on the next attempt. If you are emailing please include your phone number so we can ring you to discuss your problems.

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Latest Additions  more
Kaisercraft Card Stock -CD172 Brey Weave
Kaisercraft Card Stock -CD172 Brey Weave

Romantique Collection -Grand P2432
Romantique Collection -Grand P2432

Romantique Collection -Lacy P2429
Romantique Collection -Lacy P2429

Romantique Collection -Primrose P2426
Romantique Collection -Primrose P2426

Romantique Collection -Boudoir P2425
Romantique Collection -Boudoir P2425

Kaisercraft Card Stock -CD109 Chocolate
Kaisercraft Card Stock -CD109 Chocolate

Wandering Ivy Card Kit
Wandering Ivy Card Kit

Open Road Card Kit
Open Road Card Kit

Sticker No.142/142A/142B -Snowflake Borders (Craft Creations 701)
Sticker No.142/142A/142B -Snowflake Borders (Craft Creations 701)

Current Issue No.114 December 2017
Current Issue No.114 December 2017

Sticker No. 77/77A -Cross N Bibles (Starform 895)
Sticker No. 77/77A -Cross N Bibles (Starform 895)

Sticker No.X22/22A -Christmas Baubles (Starform 7072)
Sticker No.X22/22A -Christmas Baubles (Starform 7072)

Sticker No.X16/16A -Window Scene (MD357034)
Sticker No.X16/16A -Window Scene (MD357034)

Sticker No.117/117A/117B -NEW Happy Birthday (Starform 398)
Sticker No.117/117A/117B -NEW Happy Birthday (Starform 398)

Sticker No.410 NEW -Babies Prams (Starform 1193)
Sticker No.410 NEW -Babies Prams (Starform 1193)

" Creatief Art Country Houses 03 -SWK85-0120 "
"                Creatief Art Country Houses 03 -SWK85-0120    "

" Creatief Art Winter Frames -SWK85-0092 "
"                Creatief Art Winter Frames -SWK85-0092   "

" Creatief Art Vintage Frames 01 -RE2530-0081 "
"                Creatief Art Vintage Frames 01 -RE2530-0081      "

Le Suh Die Cut -680106 Spring Flowers
Le Suh Die Cut -680106 Spring Flowers

Le Suh Die Cut -680105 Panda Bear
Le Suh Die Cut -680105 Panda Bear

What's Coming  more
"Coming Soon -Sneak Peak"
"Coming Soon -Sneak Peak"
Specials  more
Revolving Stencil 4501 -Square
Revolving Stencil 4501 -Square
$14.95
$9.00
Contact Information
Creative Cottage Crafts
PO Box 4002
Taree DC
NSW 2430
Australia
Ph: 02 6552 1843
Int Ph: 612 6552 1843
Fax: 02 6552 1846
Int Fax: 612 6552 1846

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