Contact Us

Creative Cottage Crafts
PO Box 4002 
Taree DC  NSW 
2430  Australia 
Ph - (02) 6552 1843
Int Ph - 612 6552 1843
 Fax - (02) 6552 1846
Int Fax  - 612 6552 1846
mail@creativecrafts.com.au

Frequently Asked Questions

Please select your question category
General questions about the Card Design Of The Month Club
General questions about the website.
FAQs - Website Questions
General questions about the website.
What do I do if I have ordered incorrectly?

Ring us immediately so we can assist you with your problem. If your order has been dispatched we cannot change or cancel the order.

Do all prices have GST?

Yes and all prices including freight charges are in Australian dollars.

When is my credit card charged?

When your order is ready for post we will charge your card through our secure server who uses the latest technology to encrypt your details.

How do I pay for my order online?

Click on add to cart for each product you require and then go to your shopping cart where you will see your order. On the top right you will see your shopping cart with the details & total of products placed into cart. This will change each time a product is placed in the cart. Click on the arrow next to shopping cart to view what is in your cart where you can remove products if you have made a mistake. You can change your order by removing or adding to the cart. Go to the checkout to finalize your shopping. You will now have to log in if you are a new member or an existing member if you haven’t logged in. Follow the prompts to take you to the delivery & payment information and any special instructions you may have. Once this is finished all you have to do is wait for the postman.

What are my payment options?

Orders can be done online through our secure shopping cart system using your credit card. Orders can also be emailed phoned or mailed to us if you prefer not to use our online service. Please ring or email us for other options. (02) 6552 1843

How do I find the product /s I want?

Once you have entered the online shop on the left you will see a list of categories. Click on the categories to see our range of products. You can either browse through the categories or search for a specific product in the “Quick Find” box with the magnifying glass at the top left by entering in key words. If you are on the home page click on the "Search" box after you have entered key words.  Any product that has the key word will come up in the search.

What do I do if I can’t remember my password &/or username?

It’s easy, just click on the relevant links under “Log in” on the home page and an email will be sent to you with the information required.

How do I Logon?

Enter your username and password in the log in box on the home page top left corner or at "would you like to log in” on the online shopping page. Your username and password will be kept by us. You can change your "personal details" at any time by entering into “My Account” at the top right of the on line shopping page once you have logged in. Your name will appear after you have logged in.

In “My Account” you will see information relating to your account if you wish to make changes to personal details &/or password, you can see orders that you have placed in the past and to subscribe or unsubscribe to newsletters.

How do I register to the site?
To register to the site - simply click the Register Button on the front page to be directed to the registration page, fill in all the blocks (your details are completely safe within our secure systems) and confirm. You will be sent a confirmation email to the email address provided, click on the link within this email to 'Activate' your registration. Your registration also puts you into the newsletter database to receive our Email Newsletters.

Product Search

 
Use keywords to find the product you are looking for.
For a more complete search click below.

Advanced Search